Customer Service Answers
SELF TEST 1
1) return
2) receipt and guarantee
3) are
4) send
5) give
6) am
7) repair
8) states
9) exchange
10) how long
11) not
12) speed
13) get the
14) fill
15 problem
SELF TEST 2
1. d) 2. a) 3. c) 4. a)
SELF TEST 3
1. F 2. F 3. F 4. T
SELF TEST 1
1) return
2) receipt and guarantee
3) are
4) send
5) give
6) am
7) repair
8) states
9) exchange
10) how long
11) not
12) speed
13) get the
14) fill
15 problem
SELF TEST 2
1. d) 2. a) 3. c) 4. a)
SELF TEST 3
1. F 2. F 3. F 4. T
SELF TEST 4 --
Role-play 1
Did you ask the customer for the receipt and guarantee?
Did you say, "I will send it to the repair center. " ?
Did you ask the customer to fill in the form and write what the problem is?
Did you ask the customer to write his name, address and mobile number on the form ?
Did you tell the customer you don't know how long it will take ?
Did you offer to call the repair center, to speed things up ?
Were you polite to the customer ?
Role-play 2
Did you say, "Sorry, sir / madam. We can't give a refund on items bought on sale." ?
Did you explain to the customer it is store policy ?
Did you offer a gift voucher ?
Did you ask the customer to fill in the form ?
Were you polite to the customer ?
click here to go to Real Estate Consulting
Role-play 1
Did you ask the customer for the receipt and guarantee?
Did you say, "I will send it to the repair center. " ?
Did you ask the customer to fill in the form and write what the problem is?
Did you ask the customer to write his name, address and mobile number on the form ?
Did you tell the customer you don't know how long it will take ?
Did you offer to call the repair center, to speed things up ?
Were you polite to the customer ?
Role-play 2
Did you say, "Sorry, sir / madam. We can't give a refund on items bought on sale." ?
Did you explain to the customer it is store policy ?
Did you offer a gift voucher ?
Did you ask the customer to fill in the form ?
Were you polite to the customer ?
click here to go to Real Estate Consulting