Retail Answers
SELF TEST 1
1) looking
2) out of stock
3) How much
4) new brand
5) special
6) way
7) guarantee
8) does
9) has
10) cost
11) take
12) follow
13) address and mobile number
14) receipt
15) both
SELF TEST 2
1.d)
2. b)
3. c)
4. b)
SELF TEST 3
1. F
2. T
3. F
4. F
SELF TEST 4
Role-play 1
Did you tell the customer the program was out of stock.?
Did you tell the customer "I can order it for you"?
Did you ask for the customer's name and mobile number?
Did the customer ask the price?
If no, did you tell the customer the price?
Did you wish the customer " have a nice day"?
Did you speak clearly?
Role-play 2
Did you tell the customer that
1. the guarantee is for 1 year ?
2. He/she must keep the receipt and the guarantee?
3. "bring both if there is a problem"
4. He / she must write his /her information on the guarantee?
5. The user manual is in Thai and English
6. Did you thank the customer / wish the customer a nice day?
7. Did you speak clearly?
click here to go to Customer Service
SELF TEST 1
1) looking
2) out of stock
3) How much
4) new brand
5) special
6) way
7) guarantee
8) does
9) has
10) cost
11) take
12) follow
13) address and mobile number
14) receipt
15) both
SELF TEST 2
1.d)
2. b)
3. c)
4. b)
SELF TEST 3
1. F
2. T
3. F
4. F
SELF TEST 4
Role-play 1
Did you tell the customer the program was out of stock.?
Did you tell the customer "I can order it for you"?
Did you ask for the customer's name and mobile number?
Did the customer ask the price?
If no, did you tell the customer the price?
Did you wish the customer " have a nice day"?
Did you speak clearly?
Role-play 2
Did you tell the customer that
1. the guarantee is for 1 year ?
2. He/she must keep the receipt and the guarantee?
3. "bring both if there is a problem"
4. He / she must write his /her information on the guarantee?
5. The user manual is in Thai and English
6. Did you thank the customer / wish the customer a nice day?
7. Did you speak clearly?
click here to go to Customer Service