Retail Banking Answers
SELF TEST-- 1.
1) open
2) your
3) Here
4) 500 baht
5) moment
6) copies
7) sign
8) form
9) signature
10) invest my money
12) have
13) minimum
14) invest
15) mature date
SELF TEST -- 2
1. c) 2. b) 3. c) 4. a)
SELF TEST -- 3
1. T 2. F 3. F 4. T
SELF TEST -- 4
Role-play 1.
Listen to your role-play.
Did you ask the customer to "Sit down please" ?
Did you explain to the customer about all the 3 different plans?
Did you offer the Gold Plan to the customer ? (the Gold Plan is 100, 000 baht investment) Maybe he/she is interested.
Did you use a full sentence (same as the role-play) ?
Did you explain about the 15 % government tax on the mature date?
Did you speak clearly and were you polite to the customer?
Role-play 2.
Listen to your role-play.
Did you ask the customer to write:
1. the amount
2. the account number
3. the name of the account holder
Did you explain why the customer must pay the deposit fee? ( check with Conversation 5)
Did you ask the customer for 50 baht (30 + 20 )
Did you offer to update the customer's passbook?
Did you wish the customer "have a nice day" ?
click here to go to Logistics
click here to go to the Home Page
SELF TEST-- 1.
1) open
2) your
3) Here
4) 500 baht
5) moment
6) copies
7) sign
8) form
9) signature
10) invest my money
12) have
13) minimum
14) invest
15) mature date
SELF TEST -- 2
1. c) 2. b) 3. c) 4. a)
SELF TEST -- 3
1. T 2. F 3. F 4. T
SELF TEST -- 4
Role-play 1.
Listen to your role-play.
Did you ask the customer to "Sit down please" ?
Did you explain to the customer about all the 3 different plans?
Did you offer the Gold Plan to the customer ? (the Gold Plan is 100, 000 baht investment) Maybe he/she is interested.
Did you use a full sentence (same as the role-play) ?
Did you explain about the 15 % government tax on the mature date?
Did you speak clearly and were you polite to the customer?
Role-play 2.
Listen to your role-play.
Did you ask the customer to write:
1. the amount
2. the account number
3. the name of the account holder
Did you explain why the customer must pay the deposit fee? ( check with Conversation 5)
Did you ask the customer for 50 baht (30 + 20 )
Did you offer to update the customer's passbook?
Did you wish the customer "have a nice day" ?
click here to go to Logistics
click here to go to the Home Page