Business Communication by Phone - Answers
SELF TEST 1 --
1) Jane speaking
2) put me through
3) meeting
4) she is available
5) a message
6) check
7) until
8) an appointment
9) time would suit you
10) better
11) May I have your
12) made
13) at
14) See you
SELF TEST 2 --
1. b) 2. a) 3. c) 4. c)
SELF TEST 3 --
1. F 2. T 3. F 4. F
SELF TEST 4 --
Role-play 1
When you answer the phone did you say - your company name " Big-Plus Condominium" and
"good morning / good afternoon, (name) speaking. How may I help you?"
Did you ask for the customer's name, and e-mail?
Did you invite the customer to the office?
Did say you would e-mail the customer an online brochure
(check Conversation 4 - Business Communication by Phone.)
Did you confirm the spelling of the customer's name annd e-mail?
Did you say " Thanks for calling. Goodbye sir / madam." ?
Role-play 2
Did you say your name and company name and why you are calling?
Did you say " So sorry sir /madam" ?
Did you explain about the problem
(check Conversation -- 8 )
Did you say you would call the customer when the ship arrives in port?
Did you say "sorry for the delay"
or " sorry for the inconvenience" ?
Did you say goodbye to the customer politely ?
SELF TEST 1 --
1) Jane speaking
2) put me through
3) meeting
4) she is available
5) a message
6) check
7) until
8) an appointment
9) time would suit you
10) better
11) May I have your
12) made
13) at
14) See you
SELF TEST 2 --
1. b) 2. a) 3. c) 4. c)
SELF TEST 3 --
1. F 2. T 3. F 4. F
SELF TEST 4 --
Role-play 1
When you answer the phone did you say - your company name " Big-Plus Condominium" and
"good morning / good afternoon, (name) speaking. How may I help you?"
Did you ask for the customer's name, and e-mail?
Did you invite the customer to the office?
Did say you would e-mail the customer an online brochure
(check Conversation 4 - Business Communication by Phone.)
Did you confirm the spelling of the customer's name annd e-mail?
Did you say " Thanks for calling. Goodbye sir / madam." ?
Role-play 2
Did you say your name and company name and why you are calling?
Did you say " So sorry sir /madam" ?
Did you explain about the problem
(check Conversation -- 8 )
Did you say you would call the customer when the ship arrives in port?
Did you say "sorry for the delay"
or " sorry for the inconvenience" ?
Did you say goodbye to the customer politely ?