Vocabulary
on special /on sale
โอกาสพิเศษ/ลดราคา
discount
ลดราคา
valid ถูกต้อง
click and listen [ valid ] http://translate.google.co.th/?hl=en#en/th/valid
stock is limited
ปริมาณ หรือจำกัดจำนวน
out of stock
สินค้าหมด
in stock
มีสินค้า
user manual
คู่มือการใช้เครื่อง / คู่มือการใช้สินค้า
click and listen [user manual ] http://translate.google.co.th/?hl=en#en/th/user%20manual
cell phone / mobile
โทรศัพท์มือถือ
guarantee
การรับประกัน / หลักประกัน
click and listen [ guarantee ] http://translate.google.co.th/?hl=en#en/th/guarantee
on special /on sale
โอกาสพิเศษ/ลดราคา
discount
ลดราคา
valid ถูกต้อง
click and listen [ valid ] http://translate.google.co.th/?hl=en#en/th/valid
stock is limited
ปริมาณ หรือจำกัดจำนวน
out of stock
สินค้าหมด
in stock
มีสินค้า
user manual
คู่มือการใช้เครื่อง / คู่มือการใช้สินค้า
click and listen [user manual ] http://translate.google.co.th/?hl=en#en/th/user%20manual
cell phone / mobile
โทรศัพท์มือถือ
guarantee
การรับประกัน / หลักประกัน
click and listen [ guarantee ] http://translate.google.co.th/?hl=en#en/th/guarantee
Phrases and Questions
do you have...?
คุณมี ..... ไหม
I'm looking for....
ผมกำลังมองหา .....
More information:
Clothes shopping: we use size, style, color and fabric
Appliances ( notebooks, DVD players, televisions, mobile phones etc.) we use brand and model.
For example: Nokia is the brand
Nokia Xpress Music 443 is the model
do you have...?
คุณมี ..... ไหม
I'm looking for....
ผมกำลังมองหา .....
More information:
Clothes shopping: we use size, style, color and fabric
Appliances ( notebooks, DVD players, televisions, mobile phones etc.) we use brand and model.
For example: Nokia is the brand
Nokia Xpress Music 443 is the model
CONVERSATION 1 – A TO Z STORE ( HAT YAI )
JANE: Good morning sir. How can I help you?
CUSTOMER: I’m looking for a laptop computer, with about 2 Gigs of Ram.
JANE: Come this way please........We have the Acer Aspire. It’s on special.
CUSTOMER: Wow, 13, 000 baht.
JANE: That’s right sir.
CUSTOMER: Let me look at this Toshiba… mmm. I prefer the Acer. I'll take the Acer.
JANE: Okay sir, please follow me to the cashier and I will bring your laptop.
CUSTOMER: Thanks
(At the cashier terminal)
JANE: Cash or credit sir?
CUSTOMER: Cash.
(Customer pays and collects his receipt)
JANE: Please write your name and address on the guarantee.
CUSTOMER: Okay.
JANE: And your mobile number.
CUSTOMER: Sure.
JANE: Here you go sir. Your Acer Notebook has 1 year guarantee.
CUSTOMER: Thanks very much.
JANE: Please keep your receipt with the guarantee. We’ll need both if there is a problem.
CUSTOMER: Okay, thank you.
JANE: You’re welcome.
JANE: Good morning sir. How can I help you?
CUSTOMER: I’m looking for a laptop computer, with about 2 Gigs of Ram.
JANE: Come this way please........We have the Acer Aspire. It’s on special.
CUSTOMER: Wow, 13, 000 baht.
JANE: That’s right sir.
CUSTOMER: Let me look at this Toshiba… mmm. I prefer the Acer. I'll take the Acer.
JANE: Okay sir, please follow me to the cashier and I will bring your laptop.
CUSTOMER: Thanks
(At the cashier terminal)
JANE: Cash or credit sir?
CUSTOMER: Cash.
(Customer pays and collects his receipt)
JANE: Please write your name and address on the guarantee.
CUSTOMER: Okay.
JANE: And your mobile number.
CUSTOMER: Sure.
JANE: Here you go sir. Your Acer Notebook has 1 year guarantee.
CUSTOMER: Thanks very much.
JANE: Please keep your receipt with the guarantee. We’ll need both if there is a problem.
CUSTOMER: Okay, thank you.
JANE: You’re welcome.
CONVERSATION 2 – A TO Z STORE ( HAT YAI )
CUSTOMER: Excuse me. I need a new cell phone.
JANE: What brand would you like madam?
CUSTOMER: I’m looking for a Samsung.
JANE: We have the Samsung Galaxy 113. It’s 15, 500 baht. With a 1 year guarantee.
CUSTOMER: No. I’m looking for a smaller model. Something like that.
JANE: This mobile?
CUSTOMER: Yes. How much is that? ( ราคาเท่าไหร่ )
click to listen [ how much is that? ] http://translate.google.co.th/?hl=en#auto/en/how%20much%20is%20that%3F
JANE: 10, 500 baht.
CUSTOMER: Can I get internet with it?
JANE: Yes. It has 3G so you can use it with a Wi-Fi connection.
CUSTOMER: Okay, I’ll take it.
JANE: Please keep your receipt and write your information on the guarantee. It has a 1 year guarantee. It comes with a hands-free set and this is your charger and user manual, English and Thai.
CUSTOMER: Oh great. Thank you.
JANE: You’re welcome.
CUSTOMER: Excuse me. I need a new cell phone.
JANE: What brand would you like madam?
CUSTOMER: I’m looking for a Samsung.
JANE: We have the Samsung Galaxy 113. It’s 15, 500 baht. With a 1 year guarantee.
CUSTOMER: No. I’m looking for a smaller model. Something like that.
JANE: This mobile?
CUSTOMER: Yes. How much is that? ( ราคาเท่าไหร่ )
click to listen [ how much is that? ] http://translate.google.co.th/?hl=en#auto/en/how%20much%20is%20that%3F
JANE: 10, 500 baht.
CUSTOMER: Can I get internet with it?
JANE: Yes. It has 3G so you can use it with a Wi-Fi connection.
CUSTOMER: Okay, I’ll take it.
JANE: Please keep your receipt and write your information on the guarantee. It has a 1 year guarantee. It comes with a hands-free set and this is your charger and user manual, English and Thai.
CUSTOMER: Oh great. Thank you.
JANE: You’re welcome.
CONVERSATION 3 – A TO Z STORE ( HAT YAI )
JANE: Good morning madam. How can I help you?
CUSTOMER: I'm looking for a pair of jeans. Do you have Levis?
JANE: Yes, we do. Follow me please. Do you like these?
CUSTOMER: No..... I'm looking for a different style.
JANE: What about this pair?
CUSTOMER: Oh. Very nice. I like the fabric.
JANE: What size are you?
CUSTOMER: 32
JANE: Try these on, madam. The fitting room is over there.
CUSTOMER: Okay.
(customer tries on the jeans)
JANE: Do they fit?
CUSTOMER: No. I need a bigger size. Can I try a 34?
JANE: Sure. ........ Here you go.
(customer tries on the jeans)
CUSTOMER: These fit well.
JANE: Yes they do. They fit very well.
click to listen [very well ] http://translate.google.co.th/?hl=en#auto/th/very%20well
CUSTOMER: How much are they?
JANE: 1, 200 baht.
CUSTOMER: I like these jeans but they are expensive. I don't know if I want them.
JANE: Stock is limited. We only have 2 pairs left in that size.
CUSTOMER: Okay. I'll take them. Where do I pay?
JANE: Please follow me madam.
(customer pays and leaves)
JANE: Thank you madam.
CUSTOMER: Bye.
JANE: Good morning madam. How can I help you?
CUSTOMER: I'm looking for a pair of jeans. Do you have Levis?
JANE: Yes, we do. Follow me please. Do you like these?
CUSTOMER: No..... I'm looking for a different style.
JANE: What about this pair?
CUSTOMER: Oh. Very nice. I like the fabric.
JANE: What size are you?
CUSTOMER: 32
JANE: Try these on, madam. The fitting room is over there.
CUSTOMER: Okay.
(customer tries on the jeans)
JANE: Do they fit?
CUSTOMER: No. I need a bigger size. Can I try a 34?
JANE: Sure. ........ Here you go.
(customer tries on the jeans)
CUSTOMER: These fit well.
JANE: Yes they do. They fit very well.
click to listen [very well ] http://translate.google.co.th/?hl=en#auto/th/very%20well
CUSTOMER: How much are they?
JANE: 1, 200 baht.
CUSTOMER: I like these jeans but they are expensive. I don't know if I want them.
JANE: Stock is limited. We only have 2 pairs left in that size.
CUSTOMER: Okay. I'll take them. Where do I pay?
JANE: Please follow me madam.
(customer pays and leaves)
JANE: Thank you madam.
CUSTOMER: Bye.
CONVERSATION 4 – A TO Z STORE ( HAT YAI )
CUSTOMER: Hello. I’m looking for a Canon printer. The latest one, Ca 5544.
JANE: Sorry sir. That model is out of stock but I can order it for you.
CUSTOMER: How long will that take?
JANE: About a week.
CUSTOMER: I need a new printer for my office. I can’t wait a week.
JANE: Can I suggest the Canon Ca 5353?
[suggest ] click and listen http://translate.google.co.th/?hl=en#auto/th/suggest
CUSTOMER: How much is it?
JANE: 5, 699 baht.
CUSTOMER: I'm not sure.
JANE: Stock is limited, sir.
CUSTOMER: Okay. I‘ll take it.
JANE: Please follow me to the cashier.
CUSTOMER: Okay.
(customer pays the cashier, Jane gives him the printer)
JANE: Please write your information on the guarantee and keep the receipt.
CUSTOMER: Sure. How long is the guarantee valid?
JANE: Your guarantee is valid for 1 year.
CUSTOMER: Thanks very much.
JANE: And the user manual is in English and Thai.
CUSTOMER: That’s great. Bye
JANE: Thank you sir, goodbye.
CUSTOMER: Hello. I’m looking for a Canon printer. The latest one, Ca 5544.
JANE: Sorry sir. That model is out of stock but I can order it for you.
CUSTOMER: How long will that take?
JANE: About a week.
CUSTOMER: I need a new printer for my office. I can’t wait a week.
JANE: Can I suggest the Canon Ca 5353?
[suggest ] click and listen http://translate.google.co.th/?hl=en#auto/th/suggest
CUSTOMER: How much is it?
JANE: 5, 699 baht.
CUSTOMER: I'm not sure.
JANE: Stock is limited, sir.
CUSTOMER: Okay. I‘ll take it.
JANE: Please follow me to the cashier.
CUSTOMER: Okay.
(customer pays the cashier, Jane gives him the printer)
JANE: Please write your information on the guarantee and keep the receipt.
CUSTOMER: Sure. How long is the guarantee valid?
JANE: Your guarantee is valid for 1 year.
CUSTOMER: Thanks very much.
JANE: And the user manual is in English and Thai.
CUSTOMER: That’s great. Bye
JANE: Thank you sir, goodbye.
CONVERSATION 5 -- CENTER SHOPPING MALL, HAT YAI ( JENNY AND CUSTOMER )
JENNY: Good morning sir. How can I help you?
CUSTOMER: I'm looking for Zombie Killer 2.
JENNY: We have Zombie Killer 3.
CUSTOMER: No, my son wants Zombie Killer 2.
JENNY: Let me check if we have it in stock. Just a moment please.
CUSTOMER: Sure.
(Jenny comes back)
JENNY:Sorry sir. It is out of stock. I can order it for you from Bangkok.
CUSTOMER: Yes, okay.
JENNY: Can I have your name and number please, I will call you.
(customer writes his name and number and gives it to Jenny)
CUSTOMER: Here you are. How long will it take?
JENNY: About 3 or 4 days.
CUSTOMER: How much is the game?
JENNY: 499 baht.
CUSTOMER: Okay. Call me when it comes in.
.
JENNY: Yes sir. Thank you and have a nice day.
JENNY: Good morning sir. How can I help you?
CUSTOMER: I'm looking for Zombie Killer 2.
JENNY: We have Zombie Killer 3.
CUSTOMER: No, my son wants Zombie Killer 2.
JENNY: Let me check if we have it in stock. Just a moment please.
CUSTOMER: Sure.
(Jenny comes back)
JENNY:Sorry sir. It is out of stock. I can order it for you from Bangkok.
CUSTOMER: Yes, okay.
JENNY: Can I have your name and number please, I will call you.
(customer writes his name and number and gives it to Jenny)
CUSTOMER: Here you are. How long will it take?
JENNY: About 3 or 4 days.
CUSTOMER: How much is the game?
JENNY: 499 baht.
CUSTOMER: Okay. Call me when it comes in.
.
JENNY: Yes sir. Thank you and have a nice day.
SELF TEST 1 --
Take a piece of paper. Write down numbers 1 – 15.
Read the conversation and fill in the answers on your paper. (Fill in the blanks from the word list below. But some words are wrong).
guarantee
both
insurance
has
number phone and the room
new brand
address and mobile number
out of stock
out of shop
cost
special
looking
look
follow
go
wanting
way
take
receipt
slip sale
How much
does
Are
am
is
BIG Z SHOP, BANGKOK
CUSTOMER: I’m _______________1) for a Sony flat-screen TV. Size 32 inch.
NING: Come this way sir. We have a Samsung 32 inch. We don’t have that Sony model right now. It is ______________________ 2).
CUSTOMER: Oh. I really like Sony. ________________ 3) is the Samsung ?
NING: 12,599 baht.
CUSTOMER: But the Sony is cheaper, only 11,999.
NING: We have a ___________ 4) in stock, sir. Diamond flat-screen 32 inch. It’s on __________ 5).
CUSTOMER: Can I see?
NING: Sure. Come this _______ 6) please. ……..
Here you are. Only 8,999 baht.
CUSTOMER: Let me take a look. Does it come with a ____________ 7) ?
NING: Yes, it _____________ 8) . It ________ 9) a 1 year guarantee.
CUSTOMER: Can I use it with my home theater system?
NING: Yes you can. You plug your home theater system in here, the yellow and white plugs.
CUSTOMER: I see. Does it come with cables?
NING: Let me look at the box sir. …….No, I'm afraid not. But you can buy cables in this store. They __________10) about 100 or 200 baht.
CUSTOMER: Mmmm….Okay. I’ll __________ 11 ) it.
NING: Great. Please ___________ 12) me to the cashier sir and I will bring your TV.
(at the cashier)
NING: This is your guarantee for 1 year. Please write your name, ______________ 13).
CUSTOMER: Okay.
(customer pays the money to the cashier. She gives him a receipt.)
NING: Please keep your ______________ 14) with your guarantee.
If there is a problem we will need _____________ 15 ).
CUSTOMER: Sure. Thanks a lot.
NING: You’re welcome sir.
SELF TEST 2 –
Take a piece of paper and write the numbers 1-4.
Read the text below and write down the best response for Jenny, the sales person -- a), b), c) or d).
1. CUSTOMER: Hi. I need a new mobile phone.
JENNY: _____________________
a) Yes what brand of model do you prefer?
b) What brand you are prefer?
c) What you would mobile brand prefer?
d) What brand do you prefer?
2. CUSTOMER: Do you have Lee Jeans in stock?
JENNY: __________________
a) Yes have.
b) Yes we do.
c) Yes I do
d) Yes I have a Lee jean.
3. (at the cashier -- customer pays for a Toshiba notebook)
CUSTOMER: How long is the guarantee valid?
JENNY: __________________
a) Guarantee you valid for 1 year.
b) Your valid is guarantee 1 year.
c) Your guarantee is valid for 1 year.
d) You not valid guarantee unless you have both receipt.
4. (at the cashier -- the customer has bought a new printer. It has a 1 year guarantee)
CUSTOMER: So, if there is a problem I can bring it back, right?
JENNY:_____________________
a) Sure, no problem sir. Have a nice day.
b) Sure, sir. Please bring your receipt and guarantee.
c) Sure sir. Please bring your information, such as mobile number.
d) So sorry sir. Impossible. You must have guarantee for 1 year.
SELF TEST 3 – Write down 1-4 on your paper. Read the text below and answer True (T) or False (F).
1. "On special" means the price is more expensive.
2. The customer must keep the receipt and the guarantee.
3. "Model" and "brand" is the same meaning. So, model = brand.
4. " I can order the printer for you " means the customer must wait until next year for a new printer.
click here and check your answers
Take a piece of paper. Write down numbers 1 – 15.
Read the conversation and fill in the answers on your paper. (Fill in the blanks from the word list below. But some words are wrong).
guarantee
both
insurance
has
number phone and the room
new brand
address and mobile number
out of stock
out of shop
cost
special
looking
look
follow
go
wanting
way
take
receipt
slip sale
How much
does
Are
am
is
BIG Z SHOP, BANGKOK
CUSTOMER: I’m _______________1) for a Sony flat-screen TV. Size 32 inch.
NING: Come this way sir. We have a Samsung 32 inch. We don’t have that Sony model right now. It is ______________________ 2).
CUSTOMER: Oh. I really like Sony. ________________ 3) is the Samsung ?
NING: 12,599 baht.
CUSTOMER: But the Sony is cheaper, only 11,999.
NING: We have a ___________ 4) in stock, sir. Diamond flat-screen 32 inch. It’s on __________ 5).
CUSTOMER: Can I see?
NING: Sure. Come this _______ 6) please. ……..
Here you are. Only 8,999 baht.
CUSTOMER: Let me take a look. Does it come with a ____________ 7) ?
NING: Yes, it _____________ 8) . It ________ 9) a 1 year guarantee.
CUSTOMER: Can I use it with my home theater system?
NING: Yes you can. You plug your home theater system in here, the yellow and white plugs.
CUSTOMER: I see. Does it come with cables?
NING: Let me look at the box sir. …….No, I'm afraid not. But you can buy cables in this store. They __________10) about 100 or 200 baht.
CUSTOMER: Mmmm….Okay. I’ll __________ 11 ) it.
NING: Great. Please ___________ 12) me to the cashier sir and I will bring your TV.
(at the cashier)
NING: This is your guarantee for 1 year. Please write your name, ______________ 13).
CUSTOMER: Okay.
(customer pays the money to the cashier. She gives him a receipt.)
NING: Please keep your ______________ 14) with your guarantee.
If there is a problem we will need _____________ 15 ).
CUSTOMER: Sure. Thanks a lot.
NING: You’re welcome sir.
SELF TEST 2 –
Take a piece of paper and write the numbers 1-4.
Read the text below and write down the best response for Jenny, the sales person -- a), b), c) or d).
1. CUSTOMER: Hi. I need a new mobile phone.
JENNY: _____________________
a) Yes what brand of model do you prefer?
b) What brand you are prefer?
c) What you would mobile brand prefer?
d) What brand do you prefer?
2. CUSTOMER: Do you have Lee Jeans in stock?
JENNY: __________________
a) Yes have.
b) Yes we do.
c) Yes I do
d) Yes I have a Lee jean.
3. (at the cashier -- customer pays for a Toshiba notebook)
CUSTOMER: How long is the guarantee valid?
JENNY: __________________
a) Guarantee you valid for 1 year.
b) Your valid is guarantee 1 year.
c) Your guarantee is valid for 1 year.
d) You not valid guarantee unless you have both receipt.
4. (at the cashier -- the customer has bought a new printer. It has a 1 year guarantee)
CUSTOMER: So, if there is a problem I can bring it back, right?
JENNY:_____________________
a) Sure, no problem sir. Have a nice day.
b) Sure, sir. Please bring your receipt and guarantee.
c) Sure sir. Please bring your information, such as mobile number.
d) So sorry sir. Impossible. You must have guarantee for 1 year.
SELF TEST 3 – Write down 1-4 on your paper. Read the text below and answer True (T) or False (F).
1. "On special" means the price is more expensive.
2. The customer must keep the receipt and the guarantee.
3. "Model" and "brand" is the same meaning. So, model = brand.
4. " I can order the printer for you " means the customer must wait until next year for a new printer.
click here and check your answers
SELF TEST 4 –
Read the instructions.
Then take your mobile phone or plug a microphone into the computer, so you can record your conversation.
Next, role-play with a friend and record your conversation.
Follow the information below as a guide to your role-play.
Do Not use a script.
Finally, go to the answers page and read the check-list.
Instructions: Role-play 1
Student A is a sales person for Big Mango Store, Hat Yai.
Student B is the customer. He / she wants to buy a new computer program called ShopFoto 101. (price: 2,999 baht)
The Big Mango Store does not have the program. But the Bangkok store has.
Student A must explain and help the customer.
Instructions: Role-play 2
Student A is a salesperson for ABC Store in Hat Yai.
Student B is the customer. He /she wants an Asus Notebook.
The customer finds the Asus notebook he likes.
The salesperson must help the customer.
Explain about the guarantee, the receipt and the user manual (English and Thai language)
click here to check your answers
Read the instructions.
Then take your mobile phone or plug a microphone into the computer, so you can record your conversation.
Next, role-play with a friend and record your conversation.
Follow the information below as a guide to your role-play.
Do Not use a script.
Finally, go to the answers page and read the check-list.
Instructions: Role-play 1
Student A is a sales person for Big Mango Store, Hat Yai.
Student B is the customer. He / she wants to buy a new computer program called ShopFoto 101. (price: 2,999 baht)
The Big Mango Store does not have the program. But the Bangkok store has.
Student A must explain and help the customer.
Instructions: Role-play 2
Student A is a salesperson for ABC Store in Hat Yai.
Student B is the customer. He /she wants an Asus Notebook.
The customer finds the Asus notebook he likes.
The salesperson must help the customer.
Explain about the guarantee, the receipt and the user manual (English and Thai language)
click here to check your answers